Thank you for shopping at Love Wins Official. We are committed to ensuring your satisfaction with your purchase and strive to provide the best possible customer service. This Return and Refund Policy outlines our guidelines regarding returns, exchanges, and refunds.
Merchandise Returns: We accept returns for merchandise within 30 days of the original purchase date. To be eligible for a return, the merchandise must be unused, in the same condition as received, and in its original packaging.
Donation Returns: Donations made through our platform are generally non-refundable. However, if you made a donation in error or would like to discuss a specific situation, please contact our customer support team at [email protected].
Merchandise Refunds: Once your returned merchandise is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be automatically applied to your original payment method within [number of days] days.
Donation Refunds: As mentioned, donations are generally non-refundable. However, if you have a specific issue or concern regarding a donation, please contact us, and we will do our best to assist you.
We do not offer direct exchanges. If you would like to exchange merchandise for a different size or style, please return the original item following the return process, and place a new order for the desired item through our website.
Customers are responsible for return shipping costs. If you are returning merchandise, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
If you have any questions about our Return/Refund Policy, please contact us at [email protected].
We reserve the right to modify or amend this Return/Refund Policy at our discretion. Any changes will be posted on this page, and the effective date will be updated accordingly. It is your responsibility to review this policy periodically.
Thank you for choosing Love Wins Official for your charitable donations and merchandise purchases. We appreciate your support, and we are here to assist you with any questions or concerns you may have regarding returns and refunds.
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